Project and Service Management
Our guiding principle is never to leave you to face a problem alone. Consequently, our service does not end with the provisioning of virtual servers, as the real challenge lies in the interaction between the application and our services. We therefore offer our expertise both during the initial installation and for any changes made after the system goes live.
Project Management
In project management, you benefit from our experienced project managers, who are intimately familiar with the many obstacles that can stand in the way of a successful web application launch. Together, they establish a schedule with you, clarify key details early on, and assist with budget planning. Our experience shows that no two projects are alike; therefore, we offer various implementation options—ranging from an all-in-one process with thorough upfront planning to a split approach involving separate development and launch projects with standardized process phases. Even after a successful launch, our project managers remain available to assist with expanding your web application. For changes involving higher levels of complexity, we proactively suggest assigning a dedicated project manager to help coordinate schedules and ensure faster implementation times.
Service Management
During ongoing operations, minor adjustments and questions about processes or changes often arise—whether due to software updates, the continuous adaptation of service levels to your growing needs, or the evolving requirements of your customers. Our Service Management team is dedicated to supporting you in all planning matters and handling any complaints or issues that may arise if things aren't running as smoothly as you rightly expect. You will hold weekly status meetings with our team to discuss active tickets, your project roadmap, and operational challenges. Optional service reporting allows you to assess service quality, easily review KPIs, and further develop your service design. Our ITIL-trained service managers provide support in:
- Service Design
- Service Transition, and
- Service Operation.
You decide which areas require support.
Service Management Enterprise (Add-On)
To safeguard your revenue 24/7/365, it is not enough to operate the technical platform and necessary services while resolving issues only when they occur. Your application is a crucial component of your value creation process—the very thing that enables your revenue generation. Yet, this is precisely where "round-the-clock" support is often lacking; such support is labor-intensive and costly, and often unavailable either in-house or through your agency. With its "Enterprise" add-on, we offer a service management extension that addresses this need—for instance, by providing application troubleshooting based on your operations manual. As part of our monthly service reporting, we proactively work to continuously improve your setup by highlighting opportunities for cost and performance optimization. Thanks to support for custom processes, you have extensive options for tailoring our best practices to your specific requirements. Our consulting team is also on hand to provide expert guidance in designing and testing disaster recovery scenarios.