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Managed Cloud Services

To allow your developers or agency to focus entirely on your web application, our Managed Services offers an all-inclusive package covering the services most often used by web applications and customers. Our standard solutions address the majority of customer requirements, while our optimized processes ensure high availability. Additionally, for many services, we offer the option—upon request—to collaborate with our consulting team to develop and operate a solution tailored to your setup's needs. We handle requests via a modern helpdesk system, documenting all communication and resolution times. Should any issues arise with your web application, we are ready to provide expert support and assistance. You can speak with our technicians by phone at any time, as we are just as committed to rapid resolution as you are. Our collaboration is governed by a Service Level Agreement.

Managed Hosting(Managed Cloud Services)

Our goals with our Managed Services

  • Stable service delivery
  • Enhanced security for your setup
  • Effective resource usage through precise sizing
  • Minimal maintenance windows
  • High availability

What you can expect from us

  • Operation and lifecycle management of the infrastructure base and our standard services according to standard processes, as well as configuration based on best practices
  • Security management for the infrastructure base and standard services
  • Incident management based on our best practices
  • 24/7 service availability
  • Backup and restore of services and their data according to our standards (unless a special arrangement applies to the specific service)
  • Our standard monitoring, trending, and alerting for every service

Our Standard Services (Managed Services)

As part of our Managed Services, we handle the operation, lifecycle management (following standard processes), and configuration (based on best practices) for each of the following services—provided they are installed from the operating system distribution or another source vetted and approved by us:

  • Nginx
  • Apache2
  • PHP-FPM (only with Nginx/Nginx Plus)
  • mod_php (only with Apache)
  • Varnish
  • Redis
  • Memcached
  • MySQL (Percona)
  • PostgreSQL
  • Elasticsearch
  • Exim
  • SSH (not in combination with the free version of Nginx Plus)
  • Tomcat (Version 7)
  • Cron

We would be happy to provide a custom quote for the configuration, operation, and lifecycle management of the following services:

  • Solr
  • MongoDB
  • OpenVPN
  • Tomcat (Version 8)